The Dirty Little Secret of Change

by | Feb 4, 2021

Large organizations by definition require a certain level of bureaucracy with the intent of generating consistency and predictability for employees and outcomes alike. As an executive coach working with leaders in federal organizations, I have noticed that federal leaders often face challenges specific to the public sector. One of these challenges being how to implement positive change in traditional “command and control” style bureaucracies.

Federal bureaucracies have very prescribed systems for managing people. They also often have unusually burdensome regulatory structures, and heavy regulatory structures often result in a “zero-defect” mentality. What is the result? Leaders have little incentive to – and are afraid to – innovate and try new things. Worse than that, the fear leaders feel permeates down to their teams and stifles creativity. Also, leaders often end up micromanaging several levels down in order to avoid having to answer tough questions from their superiors up the chain.

For example, a leader that I work with in the federal sector tried to empower his team by adopting a coach approach. He asked more questions of his team members in an attempt to get them to take additional responsibility and develop their problem-solving skills. When he attempted to implement this new leadership style, he began to detect strong feelings of discomfort as his direct reports pushed back on this non-standard approach. Even his bosses began asking him questions indicating their skepticism of his leadership style. As a result of the discomfort and the pressure from above, he abandoned the new approach before it ever had a chance to succeed.

What can leaders do to effect positive cultural change in these types of organizations? First, they can start by facing their own vulnerability with open eyes. Researcher Brené Brown, Ph.D., LMSW, defines vulnerability as showing up and taking action even when we can’t control or predict the outcome. Vulnerability is exactly what leaders in the federal sector need to learn. By definition, there is no innovation, creativity, or positive cultural  change possible without the willingness of leaders to be vulnerable.

In the example described above, the leader needed to make himself vulnerable long enough to see positive results. Like this leader, most of us are unwilling to try new things when the outcomes are uncertain and we face resistance. Yet, the dirty little secret of change means that any leader will have to lean into vulnerability, discomfort, and personal development to generate real change.

The next step in shifting cultures in hierarchical organizations is to recognize that we are going to have to tolerate the feeling of discomfort. If we know that the discomfort is coming, we can be ready for it.

We can also communicate, to our teams and to our bosses, our intention to try something new in order to get buy-in. We can set the expectation that there will be discomfort and normalize the discomfort ahead of time. In that way, we have a chance of generating curiosity and reducing resistance.  

A final key to creating change in a system is to realize change must happen on the personal level first. Growing innovation and achieving new outcomes cannot occur if leaders are not also doing their own personal development work. Leaders have to become aware of and attend to their own subconscious coping mechanisms. These coping mechanisms, while developed keep us comfortable, tend to in fact keep us stuck in old mindsets and behaviors.

We encourage leaders to explore and uncover the beliefs behind their coping mechanisms. We also work hand in hand to begin the process of replacing these self limiting beliefs with a mindset that supports success through change. We work to move leaders, and thus their organizations, from seeing change as a threat to embracing the constancy of change and opportunities it brings. Once leaders evolve their mindset through greater self-awareness, they are in a position to withstand the discomfort of trying out new actions and behaviors and achieving more impactful organizational outcomes. 

Elias Ursitti is a leadership development facilitator and credentialed leadership coach.  His professional mission is to help leaders raise their level of consciousness in order to take skilled, wise, and compassionate action. Elias utilizes an adaptive coaching approach in order to best serve leaders and their teams in a range of challenging contexts.

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